Why I’m Willing To Argue With My Clients.

When I first hand over a website to a client, typical feedback is something along the lines of, “It looks fantastic! We’ve got a few changes we’d like to make…”

A list of minor tweaks and adjustments is expected; I call it a “snagging list”. Sometimes, though, the list includes changes that will have a negative impact on the user experience, or even BREAK the website. For example; I once completed a site for a client who wanted the link to their product catalog — the primary focus of their website — removed from the main navigation menu. On another occasion, my client decided that he didn’t want his site to look different on a smartphone than it did on a desktop and he insisted on having the full-size site simply scale down to look like a miniature version on smaller devices.

In cases such as these, I argue. Repeatedly, if necessary. I’ve never worked with anyone yet who doesn’t appreciate what I refer to as my “virtual arm wrestling” over choices I disagree with and, in my opinion, I wouldn’t be doing my job properly if I didn’t do it.

I wouldn't be doing my job as a professional if I didn't challenge what my knowledge and experience tell me are bad decisions.

When I’m working with a client, my job as a professional is to use my knowledge and experience to produce a web site that communicates with their target audience; one that generates interest and turns visitors into customers. That’s what they trust me to do for them — it’s what they pay me for and I take that very seriously — it’s a responsibility that I’m passionate about.

At the very least, when a client is determined to stick to their guns and reject my advice, the decision they make is an informed one.

There. I’ve said it.

About The Author: Sarah

Sarah Cox - Freelance WordPress And Front End Web Developer

Freelance WordPress and frontend web developer since January 1999.

I’m obsessed with Jaws, love dogs, like peach bellinis and black roses and I play with knives. And I bake hobnobs.

Too many pairs of shoes (apparently).

Bit gobby :o)